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In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our...
Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to ...
From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial institu...
In the rapidly evolving landscape of financial services, credit unions face a unique set of challenges and opportunities. While committed to their member-first ethos and community focus, credit unions...
Building loyalty with business buyers is challenging in the digital age. With a growing use of self-service and AI-related tools, merchants have to be strategic about making a lasting impression and m...
In the complex world of business and entrepreneurship, the journey to success is undoubtedly a collective effort. Empowerment is a cornerstone leadership strategy that plays a pivotal role in fosteri
The world of investment and asset management is entering a new era where traditional methods are gradually giving way to innovative technological solutions. This transition, drive not only by technolo...
One of the key ingredients for success in the fintech industry is a high-performing team. While motivation and inspiration play a key role, there's a deeper layer to creating a team that not only meet...
Over the last 10 years, there has been a shift away from the outdated, annual performance review model, towards a new, flexible alternative – continuous, or agile performance management. This new ...
As the fintech sector continues to evolve, businesses are increasingly recognising the transformative potential of artificial intelligence (AI) in optimising operations and elevating customer experien...
Wealth management is an industry with established rules and traditions. For example, one of the first private banks that provided asset management services – the British Coutts – has been operating si...
Most people can remember a situation in their lives in which they experienced a huge amount of stress when dealing with money. Whether it was a bad encounter with online banking, a struggle when plann...