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I have been reading since I can remember, and I am doing my best to pass this habit on to my team. Having read countless books on management and leadership, I have learned that not all of them are us...
A town planner walks into a tech company. The programmers eye each other out, intrigued by the unexpected arrival. The town planner was not wearing noise-cancelling headphones; they weren’t wearing th...
AI, nowadays, is dominating several fields of human life, including healthcare, automation, education, and business. People are now incorporating AI into their daily lives to perform routine jobs beca...
Software has become a ubiquitous part of our daily lives, transforming businesses of every shape and size and thrusting entire sectors forwards. With more software, there is inevitably more likelihood...
From the switch to remote working and the evolution of hybrid, to the challenging economic climate, the past couple of years have challenged and tested many people’s mental fortitude. Mental health is...
Nick Delis, Senior VP of International and Strategic Business, Five9 Insurance companies are working around the clock to meet soaring demand, operating in a high-stakes, high-stress environment. With ...
Most readers of this journal will have some awareness of the FCA Consumer Duty. The important date when the new rules will apply is 31 July 2023 - not long now. In short it sets out to achieve an impr...
One of the fundamental reasons diversity in middle management and leadership levels is crucial is because of its potential to foster a broader range of perspectives and ideas. When leaders come from d...
Augmented reality ( AR) and virtual reality ( VR) have forever changed the way we interact with technology, opening up exciting possibilities for immersive experiences. As these technologies continue ...
As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this i...
I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfie...
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, ...